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FAQ
What is my AT&T account number?
You can find your account number on the top right corner of the first page of your paper bill, or find it online.
How can I take advantage of AT&T discounts, specials, and bundle deals?
Visit our bundles page to see all the latest offers and deals.
How do I find out if AT&T service is available in my area?
Check our availability page to find out what services are available near you.
What are my payment options?
You can pay your bill online, over the phone, in person, by mail, or with the myAT&T app. For more details, visit this AT&T resource page.
How do I pay my bill online?
Simply log in to your myAT&T account.
How do I sign up for paperless billing?
Switch to paperless billing here.
Can I sign up for automatic billing?
Yes, you can sign up for AutoPay through your myAT&T account.
How do I add AT&T phone service?
Call 1-888-861-1944 to order home or wireless phone service.
What is AT&T's phone number?
Call 1-888-861-1944 to order AT&T services; 1-800-288-2020 to reach customer service for Home Phone, Internet, and TV; or 1-800-331-0500 to reach customer service for wireless phone service.
How can I order new AT&T service?
Call 1-888-861-1944 to order home services and 1-888-861-1944 to order wireless service.
How can I upgrade my service?
To upgrade your TV, Internet, or Home Phone service, call 1-855-808-4937. To upgrade your wireless service, call 1-800-808-4937. Both home services and wireless services can also be upgraded through your myAT&T account.
How do I change my address or move my service?
Moving your AT&T service is quick and easy. Find all the details here.
Can I temporarily pause my service?
Yes. Look here for information on pausing your home service, and here for wireless service.
How do I cancel service?
To cancel your home service, call 1-800-288-2020. To cancel wireless service or remove a line, you can visit an AT&T store, call 611 from an AT&T wireless phone, or call 1-800-331-0500.
What happens if I cancel my service early?
Cancelling your wireless service may result in early termination fees, which you can learn about here. Cancelling your home service early may also incur penalties. Please call 1-800-288-2020 for more information.
Does AT&T service require a contract?
You do not need a contract to buy AT&T home services, however a contract may be required for certain promotional deals. AT&T offers wireless plans both with and without contracts—check here for more information about wireless agreements.
How do I contact DIRECTV customer service?
Call 1-877-591-7658 to reach AT&T DIRECTV customer service.
